Customer success can make or break any business, especially when you’re scaling. That’s why I’ve brought in Sunil Mavadia to explain how to scale a customer success initiative and what dev teams can do to help.
Sunil Mavadia has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins me to discuss the unique relationship between developers the their customers. In this episode of Dev Interrupted you’ll learn:
- How to initiate and scale a customer success initiative
- When to bring customers and developers together
- What dev teams can do to make customer success more successful
- How to structure the conversation between engineering and customer success
