Aligning Engineering & Customer Success with Sunil Mavadia of Cloudbees

Share This Post

Share on facebook
Share on linkedin
Share on twitter
Share on email

Customer success can make or break any business, especially when you’re scaling. That’s why I’ve brought in Sunil Mavadia to explain how to scale a customer success initiative and what dev teams can do to help.

Sunil Mavadia has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins me to discuss the unique relationship between developers the their customers. In this episode of Dev Interrupted you’ll learn:

  • How to initiate and scale a customer success initiative
  • When to bring customers and developers together
  • What dev teams can do to make customer success more successful
  • How to structure the conversation between engineering and customer success

More To Explore

Never miss a post

Join our community of data-driven dev leaders

Each week we share stories and advice from engineering and product leaders striving to be better for their teams

Join our community of data-driven dev leaders

Each week we share stories and advice from engineering leaders striving to be better for their teams

Join our community of data-driven dev leaders