Customer success can make or break any business, especially when you’re scaling.
Sunil Mavadia, Director of Global Architecture at Cloudbees, has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins Dev Interrupted to discuss the unique relationship between developers and their customers.
Episode Highlights include:
- How to initiate and scale a customer success initiative
- When to bring customers and developers together
- What dev teams can do to improve customer success
- How to structure the conversation between engineering and customer success
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