# Engineering Customer Success | Dev Interrupted Powered by LinearB

> Sunil Mavadia, Director of Global Architecture at Cloudbees, discusses the unique relationship between developers and their customers.

_This is a markdown rendering of a live HTML page on linearb.io, generated for AI/LLM consumption — it is not a markdown-only site. To get the full HTML page instead, request this URL with an explicit `Accept: text/html` header (no wildcard, no markdown preference)._


```json
{
  "@context": "https://schema.org",
  "@type": "PodcastEpisode",
  "name": "Engineering Customer Success",
  "description": "Sunil Mavadia, Director of Global Architecture at Cloudbees, discusses the unique relationship between developers and their customers. ",
  "url": "https://linearb.io/dev-interrupted/podcast/engineering-customer-success",
  "datePublished": "2021-01-13T10:20:45.000Z",
  "partOfSeries": {
    "@type": "PodcastSeries",
    "name": "Dev Interrupted",
    "url": "https://linearb.io/dev-interrupted/podcasts"
  },
  "actor": {
    "@type": "Person",
    "name": "Sunil Mavadia",
    "jobTitle": "Director of Global Architecture",
    "worksFor": {
      "@type": "Organization",
      "name": "Cloudbees"
    }
  }
}
```

```json
{
  "@context": "https://schema.org",
  "@type": "BreadcrumbList",
  "itemListElement": [
    {
      "@type": "ListItem",
      "position": 1,
      "name": "Home",
      "item": "https://linearb.io/"
    },
    {
      "@type": "ListItem",
      "position": 2,
      "name": "Dev Interrupted - Podcasts",
      "item": "https://linearb.io/dev-interrupted/podcasts"
    },
    {
      "@type": "ListItem",
      "position": 3,
      "name": "Engineering Customer Success",
      "item": "https://linearb.io/dev-interrupted/podcast/engineering-customer-success"
    }
  ]
}
```

[Home](https://linearb.io/)

/

[Podcast](https://linearb.io/dev-interrupted/podcasts)

/

Engineering Customer Success

# Engineering Customer Success

By Sunil Mavadia

|

January 13, 2021

![Podcast_Card_Sunil_Mavadia_80c59e818d](https://assets.linearb.io/image/upload/c_limit,w_3840/f_auto/q_auto/v1/Podcast_Card_Sunil_Mavadia_80c59e818d?_a=BAVMn6ID0)

Customer success can make or break any business, especially when you’re scaling. 

Sunil Mavadia, Director of Global Architecture at Cloudbees, has been building and scaling customer success teams at software companies since before customer success was a known term. Now, over a decade later, he joins Dev Interrupted to discuss the unique relationship between developers and their customers.

### Episode Highlights include:

* How to initiate and scale a customer success initiative
* When to bring customers and developers together
* What dev teams can do to improve customer success
* How to structure the conversation between engineering and customer success

### Join the Dev Interrupted Community

With over 2500 members, the Dev Interrupted Discord Community is the best place for Engineering Leaders to engage in daily conversation. No sales people allowed. [Join the community >>](https://discord.com/invite/devinterrupted)

[![Dev Interrupted Discord, the new faces of engineering leadership](https://assets.linearb.io/uploads/Discord-Banner-1-1-1024x212.png)](https://discord.com/invite/devinterrupted)

Transcription:

Not yet available for this podcast.

## Real conversations with top engineering leaders

Find us on

[](https://www.linkedin.com/showcase/dev-interrupted/)
[](https://devinterrupted.substack.com/)

## Your next listen

[![Cover image for Agent, skill, or MCP? Which to use and when to use them | AWS’ Clare Liguori](https://assets.linearb.io/image/upload/c_limit,w_3840/f_auto/q_auto/v1/Blog_Comprehensive_DORA_Guide_2400x1256_76_bb95f7500e?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/aws-clare-liguori-agent-skill-mcp-architecture)

Dev Interrupted

[Agent, skill, or MCP? Which to use and when to use them | AWS’ Clare Liguori](https://linearb.io/dev-interrupted/podcast/aws-clare-liguori-agent-skill-mcp-architecture)

AWS Senior Principal Engineer Clare Liguori joins the show to untangle modern agentic architecture and help engineering teams choose between full agents,...

[![Cover image for Telling your agent “no” is a moat now, rearward deployed engineers, and harnessing the context for your SDLC](https://assets.linearb.io/image/upload/c_limit,w_3840/f_auto/q_auto/v1/ai_agent_workflows_engineering_context_management_82ca8af964?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/rearward-deployed-engineers-claude-code-auto-mode-sdlc-context)

Dev Interrupted

[Telling your agent “no” is a moat now, rearward deployed engineers, and harnessing the context for your SDLC](https://linearb.io/dev-interrupted/podcast/rearward-deployed-engineers-claude-code-auto-mode-sdlc-context)

This week on the Friday Deploy, Ben and Andrew break down Uber's strategy of rearward deploying engineers to scale agentic workflows across non-technical...

[![Cover image for The playbook to close your team’s AI productivity gap | LinearB’s Yishai Beeri](https://assets.linearb.io/image/upload/c_limit,w_3840/f_auto/q_auto/v1/Blog_Comprehensive_DORA_Guide_2400x1256_74_0278e11de6?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/linearb-yishai-beeri-2026-ai-productivity-gap-pr-yield)

Dev Interrupted

[The playbook to close your team’s AI productivity gap | LinearB’s Yishai Beeri](https://linearb.io/dev-interrupted/podcast/linearb-yishai-beeri-2026-ai-productivity-gap-pr-yield)

LinearB CTO Yishai Beeri joins the show to unpack 2026 benchmark data from 2.7 million PRs, exposing a widening productivity gap across engineering teams....

## Structured data

_Machine-readable metadata (JSON-LD) embedded in the page for search/AI context — not content rendered on the page itself._

```json
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "LinearB",
  "url": "https://linearb.io/",
  "logo": "https://assets.linearb.io/image/upload/v1715628027/logo-mark-lg.svg",
  "description": "LinearB is the engineering productivity platform that helps engineering leaders prove AI is improving throughput without sacrificing delivery confidence, flow efficiency, or developer experience.",
  "sameAs": [
    "https://www.linkedin.com/company/linearb"
  ],
  "award": [
    {
      "@type": "Award",
      "name": "LinearB is a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms",
      "dateAwarded": "2026",
      "awardedBy": {
        "@type": "Organization",
        "name": "Gartner®"
      }
    },
    {
      "@type": "Award",
      "name": "Great Place to Work Certification",
      "dateAwarded": "2025-2027",
      "awardedBy": {
        "@type": "Organization",
        "name": "Great Place to Work"
      }
    },
    {
      "@type": "Award",
      "name": "America's Best Startup Employers 2025",
      "dateAwarded": "2025",
      "awardedBy": {
        "@type": "Organization",
        "name": "Forbes Magazine"
      }
    }
  ],
  "hasCertification": [
    {
      "@type": "Certification",
      "name": "SOC 1 Type 2"
    },
    {
      "@type": "Certification",
      "name": "SOC 2 Type 2"
    },
    {
      "@type": "Certification",
      "name": "GDPR Compliance certification"
    },
    {
      "@type": "Certification",
      "name": "ISO 27001"
    }
  ]
}
```

## More on linearb.io

### Top navigation

- [Book a Demo](https://linearb.io/book-a-demo)
- [AI Code Reviews — Catch security risks, bugs, and spec mismatches](https://linearb.io/platform/ai-code-reviews)
- [AI & Productivity Insights — See how AI tools affect cycle time and delivery speed](https://linearb.io/platform/ai-developer-productivity-insights)
- [Measure AI Impact — Track AI adoption and tie it to delivery outcomes](https://linearb.io/use-case/measure-ai-impact)
- [MCP Server — Chat with your data to spot patterns and boost output](https://linearb.io/platform/mcp-server)
- [Resource Allocation — Cost initiatives and shape your investment strategy](https://linearb.io/platform/resource-allocation)
- [Cost Capitalization — Capitalize engineering costs with audit-ready reports](https://linearb.io/platform/cost-capitalization)
- [Dev Team Management — Set targets and tie throughput to business outcomes](https://linearb.io/platform/goals-and-reporting)
- [DevOps Workflow Automation — Policy-based PR routing, approvals, and tests](https://linearb.io/platform/ai-workflow-governance)
- [AI Powered Support — Unify AI and human code delivery in one clear view](https://linearb.io/use-case/ai-powered-support)
- [Optimization — Surface friction with feedback and MCP insights](https://linearb.io/platform/developer-experience)
- [Reporting — Spot what's working and what needs attention](https://linearb.io/use-case/measuring-developer-experience)
- [Surveys — Turn developer feedback into actionable signals](https://linearb.io/platform/developer-surveys)
- [Platform overview](https://linearb.io/platform/overview)
- [Register now](https://linearb.io/event/the-great-software-factory-debate-2)
- [Customers](https://linearb.io/customers)
- [Pricing](https://linearb.io/pricing)
- [Why choose LinearB — Explore your data. Measure performance. Act to improve it.](https://linearb.io/why-linearb)
- [APEX framework — The operating model for AI-era engineering teams](https://linearb.io/resources/apex-framework)
- [Anti-FAQ — The questions other vendors won't answer](https://linearb.io/why-linearb/anti-faq)
- [Security — Enterprise-grade compliance and zero code access](https://linearb.io/security)
- [Build vs. buy — The hidden cost of building it yourself](https://linearb.io/resources/build-vs-buy)
- [Dev Interrupted Podcast — Conversations with engineering leaders](https://linearb.io/dev-interrupted/podcasts)
- [Reports & Guides — Deep dives on productivity and delivery](https://linearb.io/resources)
- [Webinars — Expert sessions on productivity and AI](https://linearb.io/resources?category=workshops)
- [Metrics Benchmarks — See how your engineering org stacks up](https://linearb.io/resources/software-engineering-benchmarks-report)
- [Blog — Product updates and practical insights](https://linearb.io/blog)
- [Help Center — Documentation, setup, and support](https://linearb.helpdocs.io)
- [API Docs](https://docs.linearb.io/api-overview)
- [Status](https://www.linearbstatus.com/)
- [Integrations](https://linearb.io/integrations)
- [LinearB Library](https://linearb.io/library)
- [Engineering metrics](https://linearb.io/library/engineering-metrics)
- [Platform engineering](https://linearb.io/library/platform-engineering)
- [Engineering glossary](https://linearb.io/library/engineering-glossary)
- [Developer productivity](https://linearb.io/library/developer-productivity)
- [AI in software development](https://linearb.io/library/ai-in-software-development)
- [Engineering management](https://linearb.io/library/engineering-management)
- [Developer experience](https://linearb.io/library/developer-experience)
- [DevOps](https://linearb.io/library/devops)
- [Engineering operations and the context layer](https://linearb.io/library/engineering-operations)
- [Engineering efficiency](https://linearb.io/library/engineering-efficiency)
- [Software delivery](https://linearb.io/library/software-delivery)
- [Research and data](https://linearb.io/library/engineering-benchmarks-and-research)
- [LinearB is a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms](https://linearb.io/resources/gartner-magic-quadrant-dpi-platforms-2026)
- [Sign in](https://app.linearb.io/login)
- [Enterprise](https://linearb.io/solutions/enterprise)
- [Contact](https://linearb.io/contact-us)
- [About us](https://linearb.io/about-us)
- [Careers](https://linearb.io/careers)
- [Service agreement](https://linearb.io/services-agreement)
- [Privacy policy](https://linearb.io/privacy-policy)
- [DPA](https://linearb.io/data-processing-agreement)
- [Security FAQ](https://linearb.io/security-faq)
- [Substack](https://devinterrupted.substack.com/)

### Footer

_Additional links from the site footer, not repeated from the top navigation above._

- [GitHub](https://github.com/linear-b)
- [LinkedIn](https://www.linkedin.com/company/linearb)
- [Twitter](https://twitter.com/LinearB_Inc)