# Redefining Incident Response: Insights from the Chaos Engineer Behind Jeli.io, Nora Jones | Dev Interrupted Powered by LinearB > Nora Jones, Jeli's Founder & CEO, simplifies incident analysis and explains why so many incidents go underreported. [Podcast](https://linearb.io/dev-interrupted/podcasts) / Redefining Incident Response: Insights from the Chaos Engineer Behind Jeli.io, Nora Jones # Redefining Incident Response: Insights from the Chaos Engineer Behind Jeli.io, Nora Jones By Nora Jones | April 25, 2023 ![NYC_Nora_Jones_Pod_Horizontal_c98ec6a6dc](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/NYC_Nora_Jones_Pod_Horizontal_c98ec6a6dc?_a=BAVMn6ID0) If you think your org doesn’t have any incidents, it’s time to change your definition of an incident. This week we’re joined by Nora Jones, Jeli's founder & CEO, to simplify incident analysis and explain why so many incidents go underreported. Before beginning her journey as a founder, Nora helped pioneer chaos engineering at companies like Netflix and Slack where she developed a passion for understanding the intersection of software and people. A stellar engineer, manager & founder, we caught up with Nora on the heels of her keynote address at the LeadDev conference in New York. ### Episode Highlights: * (1:29) How to lead based on incidents * (6:50) Learning from incidents * (14:50) Chaos engineering at Netflix * (21:34) Why orgs should call more things incidents * (30:54) Founding Jeli * (37:01) Nora's advice to eng leaders --- #### A 3-part Summer Workshop Series for Engineering Executives Engineering executives, [register now](https://linearb.io/events/2023-summer-series/?utm%5Fsource=Dev+Interrupted&utm%5Fmediu[…]tm%5Fcampaign=202306+-+Event+-+Summer+Series+-+Podcast+Show+Notes) for LinearB's 3-part workshop series designed to improve your team's business outcomes. Learn the three essential steps used by elite software engineering organizations to decrease cycle time by 47% on average and deliver better results: Benchmark, Automate, and Improve. Don't miss this opportunity to take your team to the next level - [save your seat today.](https://linearb.io/events/2023-summer-series/?utm%5Fsource=Dev+Interrupted&utm%5Fmediu[…]tm%5Fcampaign=202306+-+Event+-+Summer+Series+-+Podcast+Show+Notes) [](https://linearb.io/events/2023-summer-series/?utm%5Fsource=Dev+Interrupted&utm%5Fmediu[…]tm%5Fcampaign=202306+-+Event+-+Summer+Series+-+Podcast+Show+Notes) --- ## Real conversations with top engineering leaders Find us on [](https://www.linkedin.com/showcase/dev-interrupted/) [](https://devinterrupted.substack.com/) ## Your next listen [![Cover image for Rebuilding CLIs for agents, it’s time to get MCP-certified, and why human code review will never catch up](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/agentic_cli_tools_mcp_certification_code_review_23be877e85?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/linux-foundation-mcp-certification-agentic-loops-pull-request-bottleneck) Dev Interrupted [Rebuilding CLIs for agents, it’s time to get MCP-certified, and why human code review will never catch up](https://linearb.io/dev-interrupted/podcast/linux-foundation-mcp-certification-agentic-loops-pull-request-bottleneck) This week on the Friday Deploy, Ben and Andrew break down the Linux Foundation's new MCP certification and the fundamental mechanics of agentic loops. Discover... [![Cover image for How to see in the dark factory | LaunchDarkly's Cameron Etezadi](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/Blog_Comprehensive_DORA_Guide_2400x1256_66_6f6a37357d?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/launchdarkly-cameron-etezadi-dark-factory-agent-runtime-frameworks) Dev Interrupted [How to see in the dark factory | LaunchDarkly's Cameron Etezadi](https://linearb.io/dev-interrupted/podcast/launchdarkly-cameron-etezadi-dark-factory-agent-runtime-frameworks) LaunchDarkly CTO Cameron Etezadi joins the show to discuss why the traditional "two-pizza" engineering team is dead. Discover how runtime agent frameworks and... [![Cover image for How to cultivate expertise with local models, delegating to subagents, and we all really stopped reading, huh?](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/local_ai_expertise_subagents_delegation_strategies_616640e057?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/podcast/open-source-glm-models-local-ai-coding-protecting-first-brain) Dev Interrupted [How to cultivate expertise with local models, delegating to subagents, and we all really stopped reading, huh?](https://linearb.io/dev-interrupted/podcast/open-source-glm-models-local-ai-coding-protecting-first-brain) This week on the Friday Deploy, Ben and Andrew break down the rise of highly capable open-source models like GLM 5.2 and the reality of running local AI for...