# Creating a Culture of Engineering Productivity at Netflix | Dev Interrupted Powered by LinearB

> At Netflix, we don’t just think about productivity - we engineer it. As Director of Productivity Engineering, it's my job to keep devs both happy and productive.

_This is a markdown rendering of a live HTML page on linearb.io, generated for AI/LLM consumption — it is not a markdown-only site. To get the full HTML page instead, request this URL with an explicit `Accept: text/html` header (no wildcard, no markdown preference)._

[Blog](https://linearb.io/dev-interrupted/blog)

/

Creating a Culture of Engineering Productivity at Netflix

# Creating a Culture of Engineering Productivity at Netflix

![Photo of Connor McClannahan](https://site-assets.plasmic.app/eb79bdd689efbccb3a7e936e62b3a798.svg)

By Connor McClannahan

|

March 2, 2022

![Kathryn_Koehler_blog_card_a6d9018cdf](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/Kathryn_Koehler_blog_card_a6d9018cdf?_a=BAVMn6ID0)

At Netflix, we don’t just think about productivity - we engineer it. There’s an entire team within Netflix dedicated to productivity. I lead the Develop Domain along with my Delivery and Observability Domain peers, and together, we make up Productivity Engineering. 

I recently [sat down with the Dev Interrupted podcast ](https://devinterrupted.com/podcast/engineering-productivity-culture-at-netflix/)to discuss all things productivity, how I run my team, and how other managers should view employee success. Here’s how we think about it at Netflix:

### **Can productivity be engineered?**

In short, yes! Productivity is not a generic term for team performance or a perfunctory buzzword used during team meetings. The productivity team _is an actual organization_. The work we do is foundational to Netflix’s development teams. Productivity Engineering lives within the broader, central Platform organization.

The role of the Productivity Engineering team is simple: we exist to make the lives of Netflix developers easier. Abstracting away the various “Netflix-isms” around development, delivery, and observability, productivity allows devs more time to focus on their domain of expertise. 

> _“We are sort of like the nerds’ nerds, if you will, enabling them to use our platforms and tools so that the work that they're doing is focused on studio and streaming, without thinking about everything that's under the hood.” -_ [On the Dev Interrupted Podcast at 2:31](https://open.spotify.com/episode/0cQVpceM7vvzdzxeN31JMB)

With the recent addition of Gaming to the list of Netflix’s pursuits, the resulting focus becomes even more important.

Practically speaking, it’s the role of Productivity Engineering to help with things like coding, testing, debugging, dependency management, deployment, alerting, monitoring, performance, incident response, to name a bunch. Netflix utilizes the concept of a “paved road,” the frameworks, platforms, apps, and tools we build and support to keep our devs rolling. The idea is to keep workflows streamlined and enable developers to operate as efficiently and effectively as possible. If the road ahead is cleared of obstacles, you’re going to get to where you need to go faster and with support along the way. 

It’s also about helping developers enjoy the ride. To abuse another metaphor, a sound engineering experience should be like dining at a fine restaurant. If done right, you rarely remember the waitstaff, have a hard time finding something you like, or worry about how they prepared the food; you simply enjoy the experience. If Productivity Engineering is doing their job, they act as the restaurant and waitstaff with developers as the customer, providing nothing short of a beautiful end-to-end experience. 

### **Measuring Outcomes vs. Output**

Measuring all of that productivity can be hard, and there’s no one unicorn measurement to rule them all. Hence, developer productivity teams should focus on impact and outcomes. Above all, Netflix focuses on customer satisfaction. Our philosophy is that while _how_ something is delivered is important, _the impact of what’s_ delivered is ultimately of greater importance. 

> _"If you're running around a track super-fast, but you're on the wrong track, does it matter? So really, what are you delivering? How you're delivering is important. But if that thing that you're delivering is ultimately doing what you want it to do, that's the most important thing."_ 
> 
> \- [On the Dev Interrupted Podcast at 5:05](https://open.spotify.com/episode/0cQVpceM7vvzdzxeN31JMB)

In this model, the outcome always wins over output or activity. For instance, standard productivity deployment metrics (DORA) as applied to our customers become an important proxy for measuring our success. Key Performance Indicators (KPIs) for productivity are viewed as a reflection of a team’s performance as it relates to customer satisfaction.

I’m a big fan of the [SPACE framework](https://itrevolution.com/book/accelerate/), developed by Nicole Forsgren, for precisely this reason. How are our customers doing in terms of Satisfaction, Performance, Activity, Communication, and Efficiency? The answer to those questions reflects how we’re doing as a Productivity organization.

> _"This is our strategy, these are our hypotheses around, how we're going to improve our customers' productivity. Are those things paying off? And if you can't measure them in some way, who knows? Right? So yeah, we're getting a little more hardcore about this."_ 
> 
> \- [On the Dev Interrupted Podcast at 24:17](https://open.spotify.com/episode/0cQVpceM7vvzdzxeN31JMB)

Key metrics provide productivity teams with a holistic view of performance by establishing benchmarks. Understanding that everything needs to be viewed within the proper context, it’s difficult to improve as an organization if nothing is measured or tracked. 

### **Comparing Productivity** 

Comparing developers’ productivity across teams is a thorny subject at best and downright dangerous for team morale at worst. As the old saying goes, “Comparison is the thief of joy” or what I typically say, “comparisons lead to unhappiness”, or with my kids “eyes on your own paper!”. 

The productivity teams at Netflix take a contextualized view of dev teams rather than relying solely on raw data. Every project is different, the customer base is different, the use case is different, personas are different, and where a team is within the software development life cycle is different.   

It’s a basic understanding that comparing apples to oranges is not good math. A team that is just starting out and building something new, is going to look very different than a team with a mature product. By recognizing this, it becomes almost impossible to rank teams against each other because very rarely, if ever, will teams be doing the same thing, in the same space, the same way, with the same people. 

Even a measurement of an outcome pertaining to customer satisfaction (CSAT) is not straightforward. At Netflix and across the industry, we’ve found that satisfaction for internal teams skews lower than satisfaction for customer-facing teams.

The reason? Teams within Netflix are their own harshest critics. When attempting to gauge the performance of an internal team vs a customer-facing team, it’s understood that the internal team is almost always going to score lower on satisfaction, even if both teams are equally effective. 

Context is everything. Measuring productivity means being mindful of context. 

### **Pushing Productivity** 

Any company that wants to be successful must understand how to measure its success. Productivity doesn’t count for much if an organization is not moving towards desired outcomes. 

By viewing productivity as more than just a concept or a raw set of data, the hard-working teams at Netflix have turned productivity into an actual apparatus. It is a living, breathing team of human beings whose devotion to empathetic efficiency improves customer satisfaction and dev team quality of life. I am incredibly proud to lead these teams, and I sincerely hope the work we do inspires other organizations to improve their developers’ experience.

And if you want to be as productive as Netflix, remember that metrics are only as good as their context! 

---

## Real conversations with top engineering leaders

Find us on

[](https://www.linkedin.com/showcase/dev-interrupted/)
[](https://devinterrupted.substack.com/)

## Your next read

[![Cover image for Why Engineering Efficiency Should Win the Dev Productivity Debate](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/Untitled_design_28_8426f08c75?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/blog/why-engineering-efficiency-should-win-the-dev-productivity-debate-1)

Dev Interrupted

[Why Engineering Efficiency Should Win the Dev Productivity Debate](https://linearb.io/dev-interrupted/blog/why-engineering-efficiency-should-win-the-dev-productivity-debate-1)

It's time to settle the McKinsey productivity debate.

[![Cover image for How Healthy Engineering Teams Invest Their Time](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/Untitled_design_23_f5da1f701d?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/blog/how-healthy-engineering-teams-invest-their-time)

Dev Interrupted

[How Healthy Engineering Teams Invest Their Time](https://linearb.io/dev-interrupted/blog/how-healthy-engineering-teams-invest-their-time)

In a perfect world, leaders could show a direct line between engineering efforts and business impact. In reality, the nature of software engineering is...

[![Cover image for 6 Proven Strategies For Being A Great Platform Engineer](https://assets.linearb.io/image/upload/c_limit,w_2560/f_auto/q_auto/v1/ed18598c_47e3_4396_85a6_e7aa6a65e827_1428x842_152822c90f?_a=BAVMn6ID0)](https://linearb.io/dev-interrupted/blog/6-proven-strategies-for-being-a-great-platform-engineer)

Dev Interrupted

[6 Proven Strategies For Being A Great Platform Engineer](https://linearb.io/dev-interrupted/blog/6-proven-strategies-for-being-a-great-platform-engineer)

Despite being a relatively new profession, platform engineers already have some tried and true wisdom to rely on.

## Structured data

_Machine-readable metadata (JSON-LD) embedded in the page for search/AI context — not content rendered on the page itself._

```json
{
  "@context": "https://schema.org",
  "@type": "Organization",
  "name": "LinearB",
  "url": "https://linearb.io",
  "logo": "https://assets.linearb.io/image/upload/v1715628027/logo-mark-lg.svg",
  "description": "LinearB is the engineering productivity platform that helps engineering leaders prove AI is improving throughput without sacrificing delivery confidence, flow efficiency, or developer experience.",
  "sameAs": [
    "https://www.linkedin.com/company/linearb"
  ],
  "award": [
    {
      "@type": "Award",
      "name": "LinearB is a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms",
      "dateAwarded": "2026",
      "awardedBy": {
        "@type": "Organization",
        "name": "Gartner®"
      }
    },
    {
      "@type": "Award",
      "name": "Great Place to Work Certification",
      "dateAwarded": "2025-2027",
      "awardedBy": {
        "@type": "Organization",
        "name": "Great Place to Work"
      }
    },
    {
      "@type": "Award",
      "name": "America's Best Startup Employers 2025",
      "dateAwarded": "2025",
      "awardedBy": {
        "@type": "Organization",
        "name": "Forbes Magazine"
      }
    }
  ],
  "hasCertification": [
    {
      "@type": "Certification",
      "name": "SOC 1 Type 2"
    },
    {
      "@type": "Certification",
      "name": "SOC 2 Type 2"
    },
    {
      "@type": "Certification",
      "name": "GDPR Compliance certification"
    },
    {
      "@type": "Certification",
      "name": "ISO 27001"
    }
  ]
}
```

## More on linearb.io

### Top navigation

- [Book a Demo](https://linearb.io/book-a-demo)
- [AI Code Reviews — Catch security risks, bugs, and spec mismatches](https://linearb.io/platform/ai-code-reviews)
- [AI & Productivity Insights — See how AI tools affect cycle time and delivery speed](https://linearb.io/platform/ai-developer-productivity-insights)
- [Measure AI Impact — Track AI adoption and tie it to delivery outcomes](https://linearb.io/use-case/measure-ai-impact)
- [MCP Server — Chat with your data to spot patterns and boost output](https://linearb.io/platform/mcp-server)
- [Resource Allocation — Cost initiatives and shape your investment strategy](https://linearb.io/platform/resource-allocation)
- [Cost Capitalization — Capitalize engineering costs with audit-ready reports](https://linearb.io/platform/cost-capitalization)
- [Dev Team Management — Set targets and tie throughput to business outcomes](https://linearb.io/platform/goals-and-reporting)
- [DevOps Workflow Automation — Policy-based PR routing, approvals, and tests](https://linearb.io/platform/ai-workflow-governance)
- [AI Powered Support — Unify AI and human code delivery in one clear view](https://linearb.io/use-case/ai-powered-support)
- [Optimization — Surface friction with feedback and MCP insights](https://linearb.io/platform/developer-experience)
- [Reporting — Spot what's working and what needs attention](https://linearb.io/use-case/measuring-developer-experience)
- [Surveys — Turn developer feedback into actionable signals](https://linearb.io/platform/developer-surveys)
- [Platform overview](https://linearb.io/platform/overview)
- [Register now](https://linearb.io/event/engineering-productivity-gap)
- [Customers](https://linearb.io/customers)
- [Pricing](https://linearb.io/pricing)
- [Why choose LinearB — Explore your data. Measure performance. Act to improve it.](https://linearb.io/why-linearb)
- [APEX framework — The operating model for AI-era engineering teams](https://linearb.io/resources/apex-framework)
- [Anti-FAQ — The questions other vendors won't answer](https://linearb.io/why-linearb/anti-faq)
- [Security — Enterprise-grade compliance and zero code access](https://linearb.io/security)
- [Build vs. buy — The hidden cost of building it yourself](https://linearb.io/resources/build-vs-buy)
- [Dev Interrupted Podcast — Conversations with engineering leaders](https://linearb.io/dev-interrupted/podcasts)
- [Reports & Guides — Deep dives on productivity and delivery](https://linearb.io/resources)
- [Webinars — Expert sessions on productivity and AI](https://linearb.io/resources?category=workshops)
- [Metrics Benchmarks — See how your engineering org stacks up](https://linearb.io/resources/software-engineering-benchmarks-report)
- [Blog — Product updates and practical insights](https://linearb.io/blog)
- [Help Center — Documentation, setup, and support](https://linearb.helpdocs.io)
- [API Docs](https://docs.linearb.io/api-overview)
- [Status](https://www.linearbstatus.com/)
- [Integrations](https://linearb.io/integrations)
- [LinearB is a Leader in the 2026 Gartner® Magic Quadrant™ for Developer Productivity Insight Platforms](https://linearb.io/resources/gartner-magic-quadrant-dpi-platforms-2026)
- [Sign in](https://app.linearb.io/login)
- [Enterprise](https://linearb.io/solutions/enterprise)
- [Contact](https://linearb.io/contact-us)
- [About us](https://linearb.io/about-us)
- [Careers](https://linearb.io/careers)
- [Service agreement](https://linearb.io/services-agreement)
- [Privacy policy](https://linearb.io/privacy-policy)
- [DPA](https://linearb.io/data-processing-agreement)
- [Security FAQ](https://linearb.io/security-faq)
- [Substack](https://devinterrupted.substack.com/)

### Footer

_Additional links from the site footer, not repeated from the top navigation above._

- [GitHub](https://github.com/linear-b)
- [LinkedIn](https://www.linkedin.com/company/linearb)
- [Twitter](https://twitter.com/LinearB_Inc)